Cultural sensitivity and representation
Participant 2: I think cultural sensitivity training is important for anyone working in the service industry in Canada. Especially the last couple of years, many immigrants and refugees have arrived here [...]. I've worked at a front desk, and I've taken a lot of phone calls because both my parents are immigrants and I have more patience to help them. But I've seen other staff who didn't understand what the person said and they didn't try to slow down their speech.
[...] So, I think teaching people about different cultures - especially Middle Eastern culture, because there are more taboos.
Participant 1: When I went to a counsellor in McCain, I was so frustrated. I was like, "Oh, this person doesn't understand" because of cultural differentials.
Facilitator: Some people should be from different countries
Participant 2: Yes, representative.